Delivery & Returns

Shipping Policy

Processing & Dispatch:

• Orders typically ship within 48 hours (excluding weekends and public holidays).
• Once shipped, you’ll receive a confirmation email with tracking details.

Estimated Delivery Times:

• Standard Shipping: approximately 2 weeks.
• Express shipping: 5–7 business days.

Return Policy

We offer 30-day returns from the date your order is delivered.

To be eligible for a return:

• Items must be unused with original packaging.
• Custom kits cannot be returned unless faulty.
• A photo of the item must be provided before approval.
  

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How to Initiate a Return

Email pigmentapaint.store@gmail.com with the following:

• Your order number
• Reason for the return
• Photo(s) of the item(s)

All returns must be approved before being shipped. Unapproved returns will not be accepted.

Non-Returnable Items

• Gift cards
• Custom paint kits
• Used or opened products
• Items returned after 30 days
• Items not in original condition (unless faulty)

Refunds

• If approved, the refund will be processed to your original payment method within 1 - 5 days.

Return Shipping

Unless the item is faulty:

• Return shipping costs are the customer's responsibility and are non-refundable.
• You may use your own return method or request a prepaid label if eligible.